Donna Maver, Director
I have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. I do love to see customer service carried out naturally and without effort where customer service facing staff just ‘get it’. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers.
I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today’s market place.
Having my own business has been a real life challenge but the rewards personally have been exciting and it has enabled me to look at the things in life that really matter.
Firstly, I have learnt that in order to capture your audience when in a training role, make it fun and appealing to everyone. Doesn’t matter the subject area, if its not captured your audience then it is not being effective.
Secondly - you can if you think you can. By delivering training using this principle you can deliver effective training that matters and get results. My training has taken me all over Scotland delivering training to a variety of organisations at various levels and this is what makes it exciting and keeps the energy alive.
I do hope you get a chance to come along to one of our training courses on offer and enjoy the experience.