WorldHost Principles of Customer Service provides your customer facing staff with the tools and tips on how to engage with your customers; how to understand the importance of first impression; how can you communicate with your customers. What message does your staff give to customers about the business they work in?
WorldHost is recognised as the leading Customer Service Course. By having this fully engaged programme implemented within your organisation, the programme empowers your workforce to realise their potential and make customer service effective.
REHIS Food Hygiene - Elementary, Intermediate and Diploma in Advanced Food Hygiene It is important that all staff working behind the scenes are adhering to customer service in a different format, by understanding the food journey and the points at which they have to manage the journey of the food. Do your staff understand the implications of not following the rules regarding food hygiene and how they could be the source of food poisoning? Courses can be delivered in-house, attending one of our public courses or through E-Learning depending on your preference.
REHIS Allergy Awareness Course - This course enables learners to know about food allergies, intolerances and Coeliac disease, as well as related conditions eg asthma, eczema. Learners will learn how to identify food allergens as ingredients and control possible cross contamination, how to manage allergens in and around the work environment and how to manage the symptoms.
Modern Apprenticeships are supported by Skills Development Scotland and are a fantastic way of developing your team. Funding is available at different age categories and the funding helps to support individuals through the full Modern Apprenticeship. The Apprenticeships are available at level 2 and level 3 depending on your existing skills set and experience to date. Candidates have to complete an SVQ at the appropriate level and also some additional training may be required, for example, REHIS Elementary Food Hygiene.
Upon completion of the programme candidates will receive their SVQ Certificate and the Modern Apprenticeship Certificate.
DM Training offers SVQ’s in Professional Cookery, Housekeeping, Front of House Reception, Food and Drink Service at Level 2. Professional Cookery and Hospitality Supervision and Leadership are available at Level 3.
Did you know?
DM Training also offer various Management Support workshops. These are 2 hour workshops covering various management topics including communication, time management, delegation and motivation. We can tailor these to meet specific needs of your business.
Why not build on the management team and offer them a career in management. SVQ’s (Scottish Vocational Qualifications are available in Management at level 3, 4 and 5.) These are equivalent of a Degree or Masters Degree in Management and a great way to focus and develop your organisation.