Working in the Retail sector can be a demanding but enjoyable work experience.
How can DM Training help your business to keep ahead of the game and develop your team to ensure your customers are being looked after?
WorldHost Principles of Customer Service provides your customer facing staff with the tools and tips on how to engage with your customers; how to understand the importance of first impression; how can you communicate with your customers? What message does your staff say to customers about the business they work in?
Modern Apprenticeships - Modern Apprenticeships are supported by Skills Development Scotland and are a fantastic way of developing your team. Funding is available at different age categories and the funding helps to support individuals through the full Modern Apprenticeship. The Apprenticeships are available at level 2 and level 3 depending on your existing skills set and experience to date. Candidates have to complete an SVQ at the appropriate level and also some additional training may be required, for example Core Skills.
Upon completion of the programme candidates will receive their SVQ Certificate and the Modern Apprenticeship Certificate.
DM Training offers SVQ’s in Retail at Level 2 and Retail(Sales Professional), Retail (Management), Retail (Visual Merchandising) at Level 3
REHIS Allergy Awareness Course
This course enables learners to know about food allergies, intolerances and Coeliac disease, as well as related conditions eg asthma, eczema. Learners will learn how to identify food allergens as ingredients and control possible cross contamination, how to manage allergens in and around the work environment and how to manage the symptoms.
Did you know?
We also deliver Management Workshops to help support your team, these are 2 hour workshops covering various Management topics including communication, time management, delegation and motivation. We can tailor these to meet specific needs of your business.
Why not build on the management team and offer them a career in management. SVQ’s(Scottish Vocational Qualifications are available in Management at level 3, 4 and 5.) These are equivalent of a Degree or Masters Degree in Management and a great way to focus and develop your organisation.