DM Training, Aberdeen Scotland, Hospitality Training, Worldhost,REHIS

Hospitality Training

WorldHost Principles of Customer Service provides your customer facing staff with the tools and tips on how to engage with your customers; how to understand the importance of first impression; how can you communicate with your customers. What message does your staff give to customers about the business they work in?

WorldHost is recognised as the leading Customer Service Course. By having this fully engaged programme implemented within your organisation, the programme empowers your workforce to realise their potential and make customer service effective.

REHIS Food Hygiene - Elementary, Intermediate and Diploma in Advanced Food Hygiene It is important that all staff working behind the scenes are adhering to customer service in a different format, by understanding the food journey and the points at which they have to REHIS food hygiene courses manage the journey of the food. Do your staff understand the implications of not following the rules regarding food hygiene and how they could be the source of food poisoning? Courses can be delivered in-house, attending one of our public courses or through E-Learning depending on your preference.

REHIS Allergy Awareness Course - This course enables learners to know about food allergies, intolerances and Coeliac disease, as well as related conditions eg asthma, eczema. Learners will learn how to identify food allergens as ingredients and control possible cross contamination, how to manage allergens in and around the work environment and how to manage the symptoms.

Modern Apprenticeships

Modern Apprenticeships are supported by Skills Development Scotland and are a fantastic way of developing your team. Funding is available at different age categories and the funding helps to support individuals through the full Modern Apprenticeship. The Apprenticeships are available at level 2 and level 3 depending on your existing skills set and experience to date. Candidates have to complete an SVQ at the appropriate level and also some additional training may be required, for example, REHIS Elementary Food Hygiene.

Upon completion of the programme candidates will receive their SVQ Certificate and the Modern Apprenticeship Certificate.

DM Training offers SVQ’s in Professional Cookery, Housekeeping, Front of House Reception, Food and Drink Service at Level 2. Professional Cookery and Hospitality Supervision and Leadership are available at Level 3.

Did you know?
DM Training for management training courses
DM Training also offer various Management Support workshops. These are 2 hour workshops covering various management topics including communication, time management, delegation and motivation. We can tailor these to meet specific needs of your business.

Why not build on the management team and offer them a career in management. SVQ’s (Scottish Vocational Qualifications are available in Management at level 3, 4 and 5.) These are equivalent of a Degree or Masters Degree in Management and a great way to focus and develop your organisation.

Testimonials

"I can honestly say that making that first call to DM Training was on of the most important phone calls made in my nine years here at NorthLink. The understanding of the NorthLink culture and services we provide, by yourself and the DM team has been the key. From the initial "Mystery Passenger" trip you made, which was the starting point for our whole process of monthly inspections, bolstered by the Customer Journey Training for all areas of the business, has built the foundations for the "Rolls Royce" service we deliver day in, day out."
Peter Hutchinson, Senior Manager Vessel Support Services, NorthLink Ferries
...Just a quick line to say that the Situational Handling and Interpersonal Skills training has taken place and all candidates report enjoying the course. The general opinion from them all is that the trainer, Donna, made it. She kept the interest going and got everyone involved. Very worthwhile."
Colin McCort, Port Manager for Brodick, Lochranza and Claonaig, Caledonian MacBrayne
..."Thank you all very much for a really interesting and insightful course - please pass on my belated thanks to all five of the presenters and examiners involved! I am overjoyed to pass the Diploma in Advanced Food Hygiene without having to re-sit anything. Well done and thanks to you for making that happen, right down to getting back to me the day of my first email!
Delegate" Matthew Smith-Mearns, Spar (UK) Ltd
.."In today's demanding work environment, training is so much part of a company's evolution and in finding a company such as DM Training we have found a company that is flexible enough to work within and fully understand our business and operational needs. DM Training's dedication, knowledge, enthusiasm and support throughout all our programmes has been second to none. As a student myself, within our management programme, this has given me the confidence and clear direction to continue to develop more effective training programmes to encourage and develop staff, ensuring they have the support, understanding and skills to continue to deliver the highest levels of customer service."
Marion Barbour, HR & Administration Manager NorthLink Ferries
..."We wanted to write to thank you very much for your support given to some of our Home-Start parents during the skills for retail course. All those who took part were very positive in their feedback. All really enjoyed the course and felt it will be helpful for their future employment opportunities. All involved were really quite vulnerable and the team here believe that you worked so well with them; building their confidence and encouraging them that they can move forward."
Georgette Cobban, Scheme Manager, Home Start